Refund policy

Last updated: 04/01/2026

This Returns & Exchanges Policy applies to purchases made directly through our official US website at https://archiesfootwear.com. It does not apply to purchases made through third-party retailers.

60-Day Comfort Guarantee: EVA Footwear

The 60-Day Comfort Guarantee applies only to full-priced EVA footwear purchased directly through our official US website. Unless expressly stated otherwise, the Comfort Guarantee does not apply to clearance items, final sale items, gift cards, promotional bundles, or products marked as ineligible at the time of purchase.

You may wear eligible products for up to 60 days from the date of delivery.

If you are not satisfied for comfort reasons, you may return the product within 60 days of delivery, subject to the process outlined below. Products must not be intentionally damaged, altered, contaminated, or rendered unsafe.

This Comfort Guarantee applies to comfort-related dissatisfaction only and does not limit your statutory rights for faulty or misdescribed products.

Your Options Within 60 Days

Within 60 days of delivery, you may choose one of the following:

  • Exchange (no return shipping fee)

  • Store credit (no return shipping fee)

  • Refund to original payment method (return shipping fee applies)

Refunds

If you select a refund:

  • Refunds are issued to the original payment method used at checkout.

  • Refunds apply to the product purchase price only.

  • Original outbound shipping charges are non-refundable, except where required by applicable law.

  • A return shipping fee will be deducted from your refund, as outlined below.

By completing a purchase, the customer acknowledges that shipping is a service performed by a third party and is fully 'consumed' upon delivery; therefore, outbound shipping costs are strictly non-refundable regardless of the reason for return, except where prohibited by law.

Chargebacks

If a refund is issued in accordance with this policy, customers agree not to initiate a chargeback with their payment provider for the same transaction. If a chargeback is initiated after a refund has been processed, we reserve the right to dispute the chargeback and recover associated fees where permitted by law.

Return Shipping Fees (Refunds Only)

Return shipping fees apply only when you select a refund.

1–2 pairs: $10.00USD
3–4 pairs: $14.00USD
5–6 pairs: $18.00USD
7 or more pairs: Please contact customer support for a quote before returning.

Return shipping fees are disclosed in this policy and during the return initiation process prior to confirmation of your return selection.

Faulty, Damaged, or Misdescribed Products

If your product is faulty, damaged, unsafe, or not as described, you are entitled to a remedy in accordance with applicable US consumer protection laws.

In such cases:

  • We will cover reasonable return shipping costs.

  • You may be entitled to a refund, replacement, or repair as required by law.

For residents of states where specific consumer warranty laws apply (e.g., California’s Song-Beverly Consumer Warranty Act), this policy shall be interpreted to provide the maximum protection required by law, and any provision found to be unenforceable shall be severed without affecting the remainder of the policy.

Nothing in this policy limits or excludes any non-waivable rights you may have under federal or state law.

Retail Purchases

The 60-Day Comfort Guarantee applies only to products purchased directly through our official US website.

Retail partners are independent businesses and set their own return policies. If a retailer is unable to assist, you may contact us. Eligibility for store credit through our online process will be assessed on a case-by-case basis and is not guaranteed.

Indemnification

Customers agree to indemnify and hold harmless Archies Footwear from any third-party claims, damages, or costs (including legal fees) arising from the customer’s breach of these terms or misuse of the Comfort Guarantee.

How to Start a Return or Exchange

Customers are responsible for returned products until they are received and inspected at our designated returns facility. We recommend using the return label provided through our portal. We are not responsible for items lost or damaged in transit unless a return label issued through our portal is used:

https://archiesfootwear.com/apps/returns

You will need:

  • Your order number (for example: 12345-US)

  • The email address used at checkout

Return instructions will be provided through the portal. Products must be sent in accordance with the instructions provided.

Excessive or Abusive Returns

We reserve the right to refuse returns, exchanges, or refunds in cases of excessive, abusive, or fraudulent return activity, as determined in our reasonable discretion. This includes patterns of repeated returns, bulk purchases made with the intent to return, or conduct inconsistent with the intended purpose of the Comfort Guarantee.

We reserve the right to blacklist accounts and refuse service to any individual who exceeds a 15% return-to-purchase ratio over a rolling 12-month period. Such determinations are final and at the sole discretion of Archies Footwear LLC.

Any dispute arising from this policy shall be governed by the laws of the State of Delaware. Customers agree to resolve all disputes through individual, binding arbitration rather than in court, and waive any right to participate in a class-action lawsuit or class-wide arbitration.

This Returns & Exchanges Policy forms part of and should be read in conjunction with our Terms of Service and Privacy Policy, available on our website.