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Returns and Warranty

100% FREE and EASY Exchanges (Changing the size, colour, style or arch type):

- If you wish to change the size, colour etc for another pair, then we can swap them over at absolutely NO cost to you (including all return postage cost)!

- The flip-flops just need to be in a brand-new condition and the exchange request needs to be received within 30 days of delivery.

- If the flip-flops are not in a brand-new condition, you can still exchange them, you will just need to pay for return postage. Postage cost below table.

- Please click here to lodge an exchange. *Exchanges are subject to product availability.

30-Day Comfort Guarantee!

- We are so confident that you will LOVE our flip-flops that we offer a 30-day comfort guarantee or your money back!

- That is, you can wear test the flip-flops for up to 30 days and if you are not 100% satisfied with them, you can send them back for a FULL refund. You just need to pay for the return postage cost.

- Please click here to lodge a refund request. 

Refund & Worn Flip flops - Return Postage Methods & Cost:

If you are sending the flip flops back for a refund or you are exchanging them and they are not in a new condition, then the return postage is at the expense of the customer, in this case, there are two options:

1. You can send them back via your own return postage method: If seeking a refund, in this case, you will be refunded the full amount.

2. We can generate you a return postage label: The cost has set amounts depending on the number of pairs that you are returning. We simply charge USPS Post rates and is based on how many flip-flops fit in a bag.

Number of pairs being returned: Postage Cost:
1 - 2 $8.25
3 - 4  $13.59
5 - 6 $17.50
7 or more Please contact us for a quote

 - In this case, you will be refunded the full amount paid - postage fee. E.g – Total refund amount = $35.00 - $8.25 (postage fee) = $26.75.  

*Please note; Archies Footwear accepts no liability for parcels that go missing if our return label has not been used. 

Processing of refunds:

- We are only able to process refunds for purchases made via our official online store – www.archiesfootwear.com

- Purchases not made from our online store need to be returned to the place of purchase.

- Refunds will be processed as soon as your return footwear arrives to our warehouse. You will receive a refund notification email once this has been processed, however, time to receive your refund will vary and can sometimes take from 7-30 days depending on your financial institution.

Retail Stores Returns Policy:                                                           

- The above is our online policy for flip-flops purchased from our official online store  www.archiesfootwear.com.au only.                                                               

- Our retail stores are not affiliated with us in any way other than selling our flip-flops and may have their own returns policy which is different from ours.               

- If purchasing from a retailer, please contact the intended place of purchase or check our store locator to check their returns policy and to see if the retailer participates in the comfort guarantee prior to purchasing.

Warranty:

- All Archies Flip-flops purchased from our online store or from our authorised retailers are covered by a 6-month Warranty against manufacturing faults.

- For your nearest authorised retailer, please see our store locator

- In the unlikely event that you have received an item that is faulty or if you believe that your footwear has developed a fault while wearing them, please contact us straight away and we will do our best to sort this out for you ASAP!

- Archies Footwear reserves the right to reject any returns or warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.

- If a warranty claim is rejected, the return postage of the original pair is at the customer's expense. 

- Our returns and warranty policy includes the rights you are entitled to under the US Consumer Law.

- Please click here to lodge a warranty claim.

A simple summary of our Returns & Warranty policy:

- If you order the wrong size, colour, or style, we will swap them for FREE. They just need to be in a new condition and it needs to be within 30 days of delivery.

- If they have been worn, you can still swap them, you just need to pay for the return postage and it needs to be within 30 days of delivery.

- If you have WORN the footwear and you're still not COMPLETELY SATISFIED, just pay for the return postage and send them back within 30 days of delivery and will provide you with a FULL REFUND of the purchase price.

- In the unlikely event, there is a fault that has developed within 6 months, providing it’s within normal and fair use, we will replace them for you.

- It's that easy :) 

Size Conversion Chart

Archies Flip flops are unisex flip-flops, we do not have a separate size system for men and women.  Archies Flip flops sizing runs very true to your normal US running shoe size (for both men and women), so we suggest to select that for your size.

If you are often different sizes in different brands, or if you have any doubts as to which size to choose and or you simply want to confirm your size selection, then we suggest to measure your foot length using the instructions below and check the recommended corresponding size via the Archies Flip Flops size conversion chart.  

Please click here for instructions on the best method to accurately measure your foot length

Women’s Size Conversion Chart

Using your normal ladies running shoe size, simply use the size conversion chart to help you choose your Archies Flip flops unisex size. If you do not own a pair of running shoes, just select your most common ladies shoe size.

The sizes that are marked on the bottom of the flip flop are unisex sizes. 

 E.g – If you order a Unisex 7 (Size US Men’s 7 / US Women’s 8), the flip flop you will receive will be marked with the unisex sizes (US 7 UK 6 EURO 40), however, it will be the exact equivalent of the women’s size (US 8 UK 5.5 EURO 39).

This does not change anything with regards to ordering. You can see the equivalent women's sizes in the size conversion chart and they are already converted for you at the checkout. 

Any questions about sizing? We would love to help! Please click here to contact our customer service team.

Men's Size Conversion Chart

Using your normal men’s running shoe size, simply use the size conversion chart to help choose your Archies Flip flops unisex size. If you do not own a pair of running shoes, just select your most common men’s shoe size.

The sizes that are marked on the bottom of the flip flops are unisex sizes which are the exact same as men's sizes.

E.g – If you order a Unisex Size 10 (US Men’s 10 / US Women’s 11), the flip flop you will receive will be marked with the men’s sizes (US 10 UK 9 EURO 45).

So just order your normal men's size!

Any questions about sizing? We would love to help! Please click here to contact our customer service team.