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Returns and Warranty

We want you to have the best possible experience when dealing with us and our product.  We try to make our returns and refunds policy as fair, easy and as straight forward as possible. Please feel free to let us know if we are not achieving this and there is something we can improve 😊.

For online purchases through archiesfootwear.com we offer 100% FREE EXCHANGES if the Flip Flops are in an unworn/new condition (we pay for postage both ways) for wrong size, colour or arch type etc.

We also offer a Happiness Guarantee!  You can wear test your new Flip Flops for 30 days and if you are not happy with them we will have them shipped back to our warehouse for an Exchange or Refund (less Postage and Handling fee of $10 per pair). 

Strap too tight?  Good news, no need to return!  Please contact our customer support team to be shown how to gently stretch the strap of the Flip Flops. 

Exchange
 within 30 days of receipt

Shipping Back to our Warehouse

Shipping of New pair to You

New Condition (Eg. Wrong Size, Arch Color etc).

We pay – we send you a postage label.

We pay, you will receive an email with tracking details.

Worn (Eg. High Arch was too much for you).

We send you a postage label plus an invoice for $10 postage & handling fee per pair.

We pay, you will receive an email with tracking details.

 

 

 

Refund
within 30 days of receipt

Shipping Back to Archies

Refund

New Condition (Eg. The Flip Flops were not what you expected).

We pay – we send you a postage label. 

We refund your purchase amount (less $10 postage & handling fee per pair). 

Worn (Eg. Arch Type wasn’t right for you).

We pay – we send you a postage label. 

We refund your purchase amount (less $10 postage & handling fee per pair). 

 

 

 

Manufacturer’s Warranty
within 6 months of receipt. 

Shipping Back to Archies

Shipping of New pair to You

Manufacturing Defect (Exchange Only). 

We pay – we send you a postage label.

We pay, you will receive an email with tracking details. 

 

Our Returns and Warranty Policy is subject to our Returns Terms and Conditions below. 

Terms & Conditions

  • An EXCHANGE is swapping one pair of Flip Flops for another pair of Flip Flops (less any Postage and Handling fees).
  • A REFUND is returning one pair Flip Flops and getting the money you paid for the footwear and postage refunded back to you (less any Postage and Handling fees).
  • Exchange and Refund requests are accepted within 30 days of delivery to your shipping address as indicated by online postage company tracking.
  • To be eligible for this returns policy, the Flip Flops must have been purchased from our official archiesfootwear.com website.
  • You need to be able to access a printer to be able to create an online return with Archies Footwear.
  • To proceed with a refund or exchange, you must have a product to return. If you threw your Flip Flops out, we are sorry, but just think of a shirt store – you can’t get a return for another shirt without the original shirt!  
  • Refunds are processed back to the original payment method and may take up to 30 days from the time of your refund notification.
  • Multiple returns for the same pair – our returns policy offer only extends to one return per item. Additional returns beyond this are at your expense.  
  • If your requested item is out of stock and your returned flip flops are in a New Condition we will give you a full refund and send you a notification once your requested items are back in stock. If worn, the same deal applies (refund and notification) less our $10 postage and handling fee per pair.
  • Please note; this is Archies Footwears ONLINE exchanges and refunds policy only. Retailers who stock our Flip Flops may have their own policy regarding exchanges and refunds which may be different from our online policy.  We cannot process a refund or exchange for a purchase from a retailer.
  • All Archies Flip Flops purchased from our online store or from our authorised retailers are covered by a 6 month Warranty against manufacturing faults.  
  • Archies Footwear reserves the right to reject any returns or warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.

Returns Process

  1. Please contact our customer support within 30 days of receipt.
  2. We will then send you a FREE pre-paid postage label. Attach this to a sealed postage bag (original packaging is fine) with the Flip Flops and send back to us (detailed instructions provided). 
  3. You then wait for your refund or return pair pending our Terms and Conditions (we will be in touch either way!).

Size Conversion Chart

Archies Flip flops are unisex flip-flops, we do not have a separate size system for men and women.  Archies Flip flops sizing runs very true to your normal US running shoe size (for both men and women), so we suggest to select that for your size.

If you are often different sizes in different brands, or if you have any doubts as to which size to choose and or you simply want to confirm your size selection, then we suggest to measure your foot length using the instructions below and check the recommended corresponding size via the Archies Flip Flops size conversion chart.  

Please click here for instructions on the best method to accurately measure your foot length

Women’s Size Conversion Chart

Using your normal ladies running shoe size, simply use the size conversion chart to help you choose your Archies Flip flops unisex size. If you do not own a pair of running shoes, just select your most common ladies shoe size.

The sizes that are marked on the bottom of the flip flop are unisex sizes. 

 E.g – If you order a Unisex 7 (Size US Men’s 7 / US Women’s 8), the flip flop you will receive will be marked with the unisex sizes (US 7 UK 6 EURO 40), however, it will be the exact equivalent of the women’s size (US 8 UK 5.5 EURO 39).

This does not change anything with regards to ordering. You can see the equivalent women's sizes in the size conversion chart and they are already converted for you at the checkout. 

Any questions about sizing? We would love to help! Please click here to contact our customer service team.

Men's Size Conversion Chart

Using your normal men’s running shoe size, simply use the size conversion chart to help choose your Archies Flip flops unisex size. If you do not own a pair of running shoes, just select your most common men’s shoe size.

The sizes that are marked on the bottom of the flip flops are unisex sizes which are the exact same as men's sizes.

E.g – If you order a Unisex Size 10 (US Men’s 10 / US Women’s 11), the flip flop you will receive will be marked with the men’s sizes (US 10 UK 9 EURO 45).

So just order your normal men's size!

Any questions about sizing? We would love to help! Please click here to contact our customer service team.