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FAQ's

Purchasing Options

At this stage no, unfortunately, however we are actively looking to partner with the right retailers.  Watch this space though!  

We accept all major credit cards.

MasterCard, Visa, American Express and PayPal.

Unfortunately, Diners Club cards are not yet an accepted mode of payment.   

Shipping

We fulfill our orders from California. 

Orders are picked at 10:30am each day. If your order is received after 10:30am, then it will be picked at 10:30am the following day. However, in some cases when we are extremely busy (sale periods etc), please allow up to 2 days from when your order is placed before it is dispatched.

We use a combination of DHL and USPS to select the quickest and most appropriate available carrier.

Delivery times will vary depending on your location and the time of the year (expect slower speeds around Christmas), with country/regional area’s being slowest and metropolitan areas being fastest.

Standard Shipping will be from 2-8 days. 

Express Shipping will be from 2-5 days.  

You will receive an automatic dispatch notification email to the email address that you used to place the order.

Using this email, if you click on the tracking number within this email, you will be able to track the status of the delivery of your parcel to your nominated delivery address.  

Yes. Express post can be selected as the preferred shipping method at checkout.

There is a $10.00 flat rate for express delivery per order no matter how many pairs you are buying.

Delivery times vary between 2-5 days depending on your location (noting we fulfill from California). 

At this stage we only ship to the USA and Australia.  Feel free to sign up to our newsletter and drop us a line of where you are and we can keep you posted!  So in short - watch this space! 

Order Changes

Yes, but it depends on when you order and when you contact us!

If you contact us before the order is ready for picking we can make an order change. 

If it is after then we will issue you a postage label so you can return the flip flops to us.  

Please contact us as soon as you realize the mistake so you can get your flip flops sooner than later!

If you miss the order change deadline and your order has already been sent or you have ordered during the ‘dead zone’, you have two options.

Place another order straight away:  If you need your Flip Flops urgently and cannot wait to return them, if you still wish to proceed with the order change, then we suggest to place another order and when the incorrect Flip Flops arrive, send them back for a refund or exchange.

Please note; while we offer 100% FREE exchanges for swapping the size, colour, arch type etc. For refund request, the customer is required to pay for the return postage.

If you do not want to pay for the return postage, then instead of sending the incorrect pair (s) back for a refund, when the Flip Flops arrive, you could instead consider sending the Flip Flops back for an exchange and swap them for free for another size, colour etc.

Wait for the Flip Flops to arrive and send them back for a free exchange:  If you are not in an urgent hurry to get your Flip Flops, then as we have 100% FREE exchanges, when the incorrect Flip Flops arrive to you, you can just send them back for a free exchange.

Injuries & Conditions

Archies Flip Flops can be great for people with plantar fasciitis / heel spurs and are normally a far superior alternative option than wearing typical flat Flip Flops.

The Flip Flops are made from a very soft and super comfortable foam material which has very high shock attenuating capacity which is great for reducing the stress and strain that would be otherwise transferred to the vital structures of the feet such as the heel and plantar fascia.

The orthotic / arch support in the Flip Flops may assist in taking some load off the plantar fascia which may help to provide a more optimal healing environment when compared with flat Flip Flops.

In fact, many of the Podiatrist and other Health Professionals that stock Archies Flip Flops in their practices recommend them to their patients as a complimentary device to their orthotics and other supportive footwear. Rather than walking around on the hard tiles and floor boards, Archies Flip Flops are great to wear around the house as a slipper to support and take some load off the plantar fascia.

Some people with plantar fasciitis / heel spurs get some very impressive results from wearing the Flip Flops, please feel free to check out some of our customer reviews for what some people with the condition have said about the them by clicking here.

Plantar Fasciitis / Heel Spurs is a difficult condition to treat, but wearing the right footwear is one of the most crucial starting points! 

Archies Flip Flops can be a great option for people with Bunion's and will likely be better option for you than wearing flat Flip Flops shoes which offer no support.

It's important to be crystal clear, that once bunions have developed, you cannot change this, except with surgery. So nothing will change the fact that someone already has bunions, however, there are certainly things that can make them progressively worsen and these factors are often the things that you can change.

There are many different causes of Bunions, hereditary factors being a substantial one that you cannot change, however, one factor that you can change are wearing footwear with no arch support.

In flat footwear with no arch support, if you are predisposed to rolling in at the feet (pronating), then this squashes the big toe inwards every time your foot contacts the ground. Over time, this repetitive rolling in of the feet and subsequent squashing in of the big toe can lead to bunions.

While we cannot change the bunion that is present, reducing the rolling in of the foot through the arch support will help take stress off the big toe which will help prevent it from worsening and may also provide some pain relief if pain is present.

One additional benefit of wearing Flip Flops for people bunions is that the foot may also benefit from not being held in tight constrictive shoes which can cause the big toe to bend in even further.  As Flip Flops are all open, then there is no constrictive pressure on the big toe.

So in summary, we cannot change the Bunions that are present, however, if poor foot biomechanics are contributing to the issue, wearing the right footwear is a vital ingredient in slowing their progression.

Archies Flip Flops are fine to be worn by people who wear orthotics and are normally the perfect complimentary device them as they contain a similar amount of support found is most orthotics. This is why the Flip Flops are so popular among podiatrists.

Many Podiatrists and Health Care Professionals that stock Archies Flip Flops recommend them as an ‘in and around the house slipper’. Rather than walking around bare feet in and around the house, wearing Archies Flip Flops when you are not wearing your orthotics allows you to get substantial support through the day whilst giving your feet a much needed break and some fresh air!

Yes! Archies Flip Flops can be worn by people that do not have any issues with their feet or lower limbs. In fact, while Archies Flip Flops are the perfect complimentary device to people who wear orthotics or for those who have foot issues, many of the people who wear Archies Flip Flops do not have any foot issues nor do they wear orthotics.

It is also important to remember, that the problems relating to the design of typical flat Flip Flops are not just limited to having no support.  Other issues of typical Flip Flops such as them having loose straps and having no heel elevation are also fundamental design flaws. Archies Flip Flops are the perfect for people who like having the feeling of increased support or for those that just want a super comfortable thong!

Manufacturing – Product Design, Usability & Durability

The primary ingredient used to make the Flip Flops is premium quality EVA Foam.

EVA is non-toxic and is the predominate raw material used in the bases of nearly all runners, ladies shoes, shoe schools and Flip Flops.

The Flip Flops do NOT contain rubber or latex.

The Flip Flops DO NOT contain PVC or Formamide.

Yes! Our Flip Flops are 100% vegan friendly.

The Flip Flops are made from foam only, there are no derivatives used in the product. There is no testing on animals.

Archies Flip Flops were designed in Australia and 100% of our operations are based in Australia, however, due to the specialised nature of our footwear, we manufacture our Flip Flops at our partner factory in China who are one of the best in the world at manufacturing this type of footwear.

We have an excellent ‘family’ like relationship with our factory speaking with them on a daily basis and we visit them at least once every two months.

Our factory has an extremely strict HR & Environmental policy and the conditions at the factory are excellent.

The factory workers work normal hours and are paid at the award rate set by the government for this kind of work, they entitled to annual leave, sick pay, etc.

There is no exact answer to this, because the durability of a pair of Archies Flip Flops depends on many different factors, such as frequency of use, type of use, the surface that they are commonly worn on, product care and so on.

However, generally speaking, the Flip Flops are exceptionally strong and will almost always wear out before they break! This is something that our customers frequently tell us and it is extremely rare for us to ever get any customer complaints about the durability of the Flip Flops.

We have witnessed people wear the same pair of Archies Flip Flops for over 5 years, however, normally, the grip will be well worn down after wearing them for this long.

Our general advice, is that with proper care, you should get one to two summers of excellent use. After the first year the lifespan depends on the factors previously discussed.

Also, everyone has a different definition of what's worn out and what's not! While we believe that the wear of Archies Flip Flops is excellent and as good as you will ever find in this sort of thong, at the end of the day they still are just Flip Flops (very special Flip Flops Flip Flops!) and after considerable use they will eventually start to wear down and out.

Our warranty covers the Flip Flops for up to 6 months from receipt of the goods. For more information please see our Returns & Warranty section of this website.

Most of the straps and toe poles of typical Flip Flops are made from hard plastic which commonly causes irritation, however, as Archies Flip Flops are all moulded as one, the toe pole / post is quite thin and are made from a really soft foam and, it rarely ever causes any irritation. While we cannot guarantee it will be the case for you, we get an enormous amount of people that normally cannot wear Flip Flops due to that reason, wear Archies Flip Flops without any irritation what so ever!

Archies Flip Flops are not prone to sweating and you should not sweat in Archies Flip Flops any more than what you would in normal flip flops.

Issues with the Flip Flops

Occasionally when the Flip Flops are brand new, they can squeak if some sweat develops underneath the foot. The problem should go hopefully away once the Flip Flops are worn in and some of the initial sheen wears off. The Flip Flops almost always squeak when wet such as after swimming whether they are brand new or well and truly worn in.

However, once the Flip Flops are worn in, under normal circumstances they should not squeak during normal walking (unless they get wet).

In the instance the Flip Flops are squeaking with normal walking (they are not wet), there is two most common causes:

Sweat may be developing between the thong and the foot causing the squeaking noise. The Flip Flops have come into contact with something that is causing them to squeak (normally dirt, microscopic dust dust or a chemical agent such as shampoo or conditioner).

If your Flip Flops are squeaking and it’s not because they are wet, then we suggest:

Washing them in warm water and give them a vigorous scrub with a scrubbing brush or green scourer then thoroughly drying them with a towel.

We often find that when this happens the Flip Flops have some how come in contact with something (we don't know exactly what) and washing and drying them often fixes this!

If the Flip Flops continues to squeak during normal walking, after they have been well worn in and after you have vigorously washed them, normally ‘roughing up' the surface of the thong with some coarse sandpaper fixes this.

Archies Flip Flops are intentionally designed with a tighter strap as it's better for your feet as it allows more optimal foot function. However, the good news is, while a tight strap is important for normal foot function, it is very, very easy to instantly fix this problem by stretching the strap with your hands to reach your desired level of tightness!

Unfortunately, over time, the strap will eventually stretch and loose some of its original tightness the same way clothing will stretch over time if you wear it a lot. The strap stretching over time is inevitable and is not a reason for product return. As previously stated, whilst the straps are very elastic, once stretched, the strap will not return to its original tightness.

However, if your strap has stretched, there are a couple of tricks that you can try that can re-tighten the strap:

Option 1 - Hot water method: Boil the kettle. Put the plug in the kitchen sink. Tip the boiling water into the sink. Place the Flip Flops upside down so that the strap is in the hot water. Leave thong in the water until it cools. Wait 24 hours until trying them back on. This should have tightened the strap.

Option 2 – Hair dryer method: Using a hair dryer, on the hottest setting, apply the hot air to the strap. This should shrink the strap down. Allow to cool for 24 hours before trying on again. This should have tightened the strap. Note; you normally need a fairly decent hair dryer to be able to do this.

Of course, with both methods. Please take extreme caution not to burn yourself!

The thong texture can vary a little depending which part of the manufacturing cycle they were made in. Occasionally, when Archies Flip Flops are brand new they can feel a little slippery at first. Do not worry, this wears off very quickly and after a few wears Archies Flip Flops develop a nice rubber like texture (even though the Flip Flops do not contain rubber) which has a very comfortable feel under your feet!

Most people put on Archies Flip Flops and they find them to be instantly and unbelievably comfortable! However, for some people, getting used to the support can take some time and in some occasions you may even experience some soreness. So in the unlikely event your Archies Flip Flops are not instantly comfortable, do not worry, after several days of wear, the Flip Flops will gradually mould to the shape of your foot and will become much more comfortable.

This is similar to when someone first starts wearing orthotics, in that it is very common that people feel some soreness as their feet adjust to having an arch under them and also due to the changes that occur from the re-correcting of foot posture.

When wearing orthotics in for the first time, Podiatrist frequently recommend that you wear them for short periods of time while your feet adjust to the orthotic. In the case such as yours where someone starts wearing Archies Flip Flops for the first time and they feel some discomfort, then we suggest following a similar principle to what the Podiatrist recommend and to wear them in gradually. E.g - You might like to wear them for an hour or so a day and gradually increase this until your feet become more comfortable with the arch.

If you feel you have given the Flip Flops a good try (we normally recommend at least 2 weeks of gradually wearing them in) and they are not starting to get much more comfortable (they should be very comfortable!), then it is likely that the arch profile that you have chosen is not the right one for your foot.

In this case the best thing would be to try the other arch profile and in most cases the result is an immediate improvement in comfort level.

If any soreness or pain continues to persist, then please contact your health care professional.

Product Care Instructions

When you are not wearing your Archies Flip Flops, you should avoid leaving them where they will be exposed to high temperatures or direct sunlight. This is the single most important piece of product care information we can give to you!

Leaving Archies Flip Flops uncovered in high temperatures and/or on hot surfaces, such as in a hot car or directly in sunlight may adversely affect the Flip Flops material which can cause them to warp and/or shrink.

Second, as with all products, the sun can cause the colour to fade and make the material more brittle.

So if you want to get the best out of your Archies Flip Flops, when not wearing them, such as when swimming or sunbaking, we recommend to keep them covered with a towel or other clothing item and never leave your Archies Flip Flops uncovered in a hot car.

If you are walking down a very steep embankment in the Flip Flops, this can place the toe pole under excessive pressure causing it to stretch. If walking down a very steep embankment, you may want to consider taking the Flip Flops off, otherwise you run the risk of stretching the strap.

If your Archies Flip Flops get dirty, they can be very easily cleaned with a green scourer or other scrubbing brush and after cleaning them, they come up like brand new. Warm water is all that is required to do this and allow them to drip dry. IMPORTANT! Some people have some ‘interesting’ ways of cleaning their Flip Flops, such as putting them in a dish washer or washing machine. The high temperature of a dishwasher can cause the Flip Flops to shrink and the straps can get caught in the washing machine causing damage. Vigorously washing the Flip Flops with a scourer or scrubbing brush is all that is required to clean your Archies Flip Flops.

Sales Tax

Archies Footwear is required to charge California state and applicable local jurisdiction sales tax on all orders shipped to a California address.  For orders shipped to states other than California, the customer is responsible for paying any sales or use tax due directly to the ship-to state.

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